Thank you for shopping at www.homehang.com.
We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, you can apply for a return according to the following terms:
1. Return Conditions
You can apply for a return within 30 days of receiving the product, regardless of whether it has been opened.
The product should be intact and free from man-made damage or serious contamination, except for normal signs of use.
Returns apply to all products purchased through www.homehang.com.
2. Return Process
Please contact us via email: mantra@homehang.com, stating your order number and the reason for the return.
Our customer service will reply to your application within 2 business days and provide return instructions and a return address.
Users are responsible for properly packaging the returned goods to prevent damage during transportation.
3. Refund Policy
After the returned goods are inspected and confirmed to meet the return conditions, we will process the refund within 5 business days.
Refunds will be returned to your account via the original payment method. The exact arrival time depends on the payment institution.
4. Special Notes
For returns due to personal reasons or non-product quality issues, the user is responsible for return shipping costs.
If the returned item is damaged or missing parts, it may affect the refund amount; we will communicate with you in advance.
5. Contact Information
If you have any questions about the return process or policy, please contact us via email: mantra@homehang.com
We will assist you promptly with the return process and ensure your rights are protected.
